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This new Figuratively speaking Organization (SLC) informed me that, considering HM Money and you may Customs’s records, Really don’t exists

I’ve been paying off my personal student loan as 2010 when you look at the month-to-month instalments greater than ?2 hundred thru PAYE, yet the harmony keeps growing and you can focus charges try ballooning

The situation seems to have going while i altered efforts in 2012. 36 months later on, I came across you to definitely not one out-of my personal repayments was actually applied to my account.

HMRC insisted it actually was difficulty getting SLC. I delivered four years’ worth of payslips in order to SLC twice (it lost the first package) and, shortly after 1 year, ?twelve,366 is deducted regarding my personal debt. That did not include the collective appeal charge. SLC insisted I happened to be accountable for these while they was in fact placed on an enthusiastic incorrectly expensive balance.

That was in 2019. Since then, I’ve been unable to log in to view my account. SLC has variously told me there’s a block on it, that it’s being investigated by HMRC, or, more recently, that it isn’t authorised to discuss the account over the phone. It also insists it is not authorised to send paper statements, so can’t establish what I owe.
EK, London

SLC enacted myself to HMRC, which guaranteed an unexpected data. It appears that after you changed jobs their national insurance rates matter is actually matched with a stranger’s, so costs was indeed seated in the limbo to own nine ages that have appeal racking up toward equilibrium one, however for the brand new mistake, must have started paid back. What’s it’s alarming is that SLC and you may HMRC made an effort to offload your to each other on the six ages which you have tried to handle the challenge, and you can step was just drawn whenever i got on it.

I have including set-up a ?eight hundred redress commission, and set strategies set up to prevent a recurrence of procedure.” SLC, which did not promote a comment, keeps meanwhile felt like which you owe ?step one,800, however, provides but really to describe whether or not for example new unfairly applied attract. Obviously, you would like the fresh new unsubstantiated share written away from. The predicament is worrisome sufficient if this is a-one-regarding. But not, almost every other graduates possess reported if you ask me that they are being charged to have bills they’ve got already paid off, otherwise banned out-of checking its balance.

Londoner Ce received confirmation from SLC that his loan was paid up in 2019. However, deductions from his salary resumed without explanation in ed each other. “HMRC told me it had received notification from SLC in May to deduct student loan repayments,” he writes. “SLC said this must have been an error and that they would notify HMRC to stop taking payments and I would receive a refund from my employer.

“By September the payments were still being deducted, and SLC claimed that a mortgage-style’ loan, from Thesis Servicing on my account, was to blame. But it confirmed it had no record of anyone with my name.”

HMRC claims: payday loans Bowling Green “We apologise and have now upgraded our ideas so you’re able to reflect the newest student loan repayments designed to date

“During my final telephone call that have SLC, it told you it may perhaps not provide any more facts about so it mystical mortgage and this all the it may would are alert HMRC again, however, this will take-up in order to two months. HMRC says they have not heard out-of SLC. Thus I am trapped for the good bureaucratic horror which includes, so far, cost me ?2,one hundred thousand that we normally unwell afford.”

Meanwhile, EW of London has been trying since 2018 to find out how much she still owes. “Every time I am told there is a balance error so there is suppression on my account, which means they can’t provide me with an accurate statement, or an estimate of when this will be resolved,” she writes.

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